3 PHRASES THAT SCARE OFF CLIENTS
Want to send clients running? I didn't think so. But many of us are doing just that by the use of sucky slogans on our websites and in our marketing. It's time for all of us to 'tweak the speak' (update the wording!) on our websites and turn things around for the entire Virtual Assistant industry. If you want to attract the high-paying, high-quality clients who understand the value of an expert assistant you need to remove certain phrases from your lingo. Want to know what they are? I'm going to share my top 3 worst offenders and also tell you why the best clients get 'scared' when they see them. Ready?
Top 3 Phrases to Scare off Clients:
1. Phrase: "Virtual Assistants handle your mundane tasks so you can get on with your more important business"
Client Sees: "Virtual Assistants can only handle really simple stuff and don't help with important business tasks"
THE TRUTH: Virtual Assistants can help clients handle important tasks. In fact, we often know more than our clients do about online marketing.
2. Phrase: "A Virtual Assistant costs less than a traditional employee"
Client Sees: "Virtual Assistants are cheap so I won't have to pay them much! They're not as valuable as Real Employees"
THE TRUTH: I personally, do NOT cost less than a traditional employee. I'm an expert at what I do and totally worth it. The upside is my clients don't have to provide me with an office space or equipment like computers. They can also choose how often they want to use my (not so cheap) services.
3. Phrase: "I offer my first hour of services free"
Client Sees: "I am not busy because I don't have enough clients and therefore, am desperate enough to give my time away for free"
THE TRUTH: My time is super-valuable and I don't offer free services. An hour of free time isn't really enough to assess whether you're a good V.A. or not anyway. Plus, if a client is unhappy with my services they may ask for a refund or choose to find another Virtual Assistant going forward.
Do you recognize any of those offenders from your own website or marketing materials? (Don't feel bad...I used to have them on my website too). But not anymore!
You can banish those blurbs from your wording right now - and show your potential clients that you are highly capable of handling important jobs, that you are an expert and deserve to be paid well, and that you don't give your highly-sought after skills away for free! (And I signed on a LOT more clients after removing those icky phrases from my own website!)
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