Every Virtual Assistant will run into this dilemma sooner or later: A client you've been working with for some time has asked you to do a new task that falls outside of your skillset.
Perhaps your client has decided to switch email providers and is asking you to learn the new platform. Or maybe they want to automate their Social Media Marketing and have asked you to learn the new program that they plan on using.
When this happens you should let your client know that this task is something you haven't done before. Even if you do decide to learn it, you will likely be slower and (let's face it) probably be a bit of a hot mess at first.
Before you agree to learn ANYTHING new, it's important to consider whether this is a skill you want to attain. In some cases, it may be so completely out of your league or interests, that it would make more sense for your client to hire an expert, rather than having you handle it.
In my own Virtual Assistance Practice, I generally use the following rule of thumb when it comes to 'who foots the bill' for learning new things:
Did You Know? I share all the tools I use to run a successful Virtual Assistant Business on our V.A. Tools page. Come back often as we update them regularly!
As a business owner, only YOU get to decide if getting schooled in a new skill or studying a new program is valuable to your business or not. It is entirely up to you how much (if any) of your learning time will be paid by your client. You may even want to outline your learning time policy right in your Policies and Procedures or FAQ's document so your clients are never surprised when the question of learning something new eventually pops up.