SHOULD VIRTUAL ASSISTANTS CHARGE FOR LEARNING TIME?

Every Virtual Assistant will run into this dilemma sooner or later: A client you've been working with for some time has asked you to do a new task that falls outside of your skillset.

Perhaps your client has decided to switch email providers and is asking you to learn the new platform. Or maybe they want to automate their Social Media Marketing and have asked you to learn the new program that they plan on using.

When this happens you should let your client know that this task is something you haven't done before. Even if you do decide to learn it, you will likely be slower and (let's face it) probably be a bit of a hot mess at first.

Should You Take on the Challenge and Learn the new thing?

Before you agree to learn ANYTHING new, it's important to consider whether this is a skill you want to attain. In some cases, it may be so completely out of your league or interests, that it would make more sense for your client to hire an expert, rather than having you handle it.

...
Continue Reading...

HOW TO RAISE YOUR VIRTUAL ASSISTANCE RATES

Sooner or later every good Virtual Assistant must face that (dreaded) moment when it's time to raise our rates with existing clients.

If you're anything like me,  you break into a cold sweat at the thought, and the guilt and fear pour over you like Niagara Falls.

How do you nicely tell your existing Virtual Assistant clients that your rates are going up without scaring them off and losing their business?

Here are a few tips to get you through it:

  • Choose a date in the future when your rates will go up. Give existing clients a couple of months notice before switching them over to the new rate.  It's easy to email them a thoughtful, personal note to inform them that your rates will be increasing on such-and-such a date.  This gives them a chance to get used to the idea and allows them to have a look at their own finances so they can find a way to continue working with you.  You don't want to scare them away with a cray-cray price hike that is 'effective...
Continue Reading...
Close

50% Complete

Two Step

Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.