Every Virtual Assistant will run into this dilemma sooner or later: A client you've been working with for some time has asked you to do a new task that falls outside of your skillset.
Perhaps your client has decided to switch email providers and is asking you to learn the new platform. Or maybe they want to automate their Social Media Marketing and have asked you to learn the new program that they plan on using.
When this happens you should let your client know that this task is something you haven't done before. Even if you do decide to learn it, you will likely be slower and (let's face it) probably be a bit of a hot mess at first.
Before you agree to learn ANYTHING new, it's important to consider whether this is a skill you want to attain. In some cases, it may be so completely out of your league or interests, that it would make more sense for your client to hire an expert, rather than having you handle it.
Sooner or later every good Virtual Assistant must face that (dreaded) moment when it's time to raise our rates with existing clients.
If you're anything like me, you break into a cold sweat at the thought, and the guilt and fear pour over you like Niagara Falls.
How do you nicely tell your existing Virtual Assistant clients that your rates are going up without scaring them off and losing their business?